Building Operational Support

As the manager or owner of a property, you’ll only be too aware of the increased complications and demands placed upon property and facilities management.  To help you manage this ever-changing crucial part of your business more effectively, you may find great benefit from the exceptional service AESC can provide and the unique software designed in Australia, for people just like you.

Titled “Building Operational Support System (BOSS)”,
This revolutionary WEB based software package combined with the experienced operational support team who handle the calls can help you in many ways manage your properties repairs and maintenance:

Some of these tasks may include:

1. Track all service and client requests from inception to satisfactory completion
2. Maintain greater control over your payment approvals, from point of service request origin to final approval and payment. This helps you ensure that client funds and expenditure is audited for 100% accuracy
3. Maintenance scheduling, for ease of data access and contractor complaince control
4. Receive and action all service and client requests via its dedicated Call Centre Service, available 24/7 for all your staff and clients
5. 100% notification and closure of works, through our automated processes AESC will always ensure the client
6. Manage comprehensive, site-specific details for your property portfolio (data wharehousing), via the Call Centre database. This is very useful for centralising portfolio/site data and plans – these may include specifications, site safety procedures and floor layouts. These can be active or non-active files.
7. Service calls and client requests can be received online using an internet connection from the client’s intranet website (developed by AESC) by email, or by using the more traditional methods of telephone or fax
8. Provide clarity to all users for rating of calls, by prioritising calls as High, Medium or Low (after consultation with the client). You’ll find this is particularly beneficial for the management & actioning of OH&S (occupational health & safety) incidents, or incidents that are related to Statutory Compliance
9. Provide easy dial-in support via dedicated 1300 numbers, with all calls handled as though the service is “in house”. The caller is greeted by a Client Operational Support operator who responds with your company’s personalised company name and greeting.

Financial management
AESC can assist you with property expense budget structuring and forecasting. The daily tracking and management of maintenance costs against budget by AESC may be provided with exception reporting against financial limits for every work order raised. This function will relieve you of the time consuming (yet critical) business management task of monitoring maintenance costs for day-to-day property hygiene.

Reporting
Each month you can obtain expenditure reports against each budget category or GL code for each of your properties. Year-to-date and annual expenditure reports are available through the Call Centre system at the end of each quarter. Any combination of call analysis reports may be developed as standard reports by the system’s Report Wizard. Call analysis by work category, contractor or property is only limited by the information that is captured by the Call Centre.

Alternately, through your secure WEB page login, you have the option to access your own customised reports and build your own on-line reports with AESC’s unique reporting services.

Contractor & Accounts Performance Management
AESC will help manage contractor response times and closure of service requests. Once the request has been deemed completed, invoices and any related permits, forms or service documents for the work must be received within an agreed timeframe.  AESC, as part of their client services can provide an invoice approval process. This process is currently being used by many corporate clients with outstanding results. When using the AESC process the contractors are required to send their invoices to our office, and we will reconcile these through a three-tiered process to guarantee the accuracy and validity of each work order payment made by the client.